Important information
Answers to frequently asked questions
Booking a trip
Age limits
Route trips
Children and youngsters under 18 years can travel alone on scheduled trips if they have a written permit from their parent or guardian.
Cruises and hotel packages
Age limit for all types of cruises and hotel packages is 18 years.
Booking service
Cancellation
You can cancel your booking by visiting the link found on the booking confirmation.
A refund requires that the booking has been cancelled according to the cancellation policy. Partial or complete refund will be credited automatically to the card that was used to create the booking.
You may also contact our booking service. Please have your reference number available.
Booking service contact details →
Change and cancellation policy →
Change of booking
You can make changes to your booking by visiting the link found on the booking confirmation.
You may also contact our booking service. Please have your reference number available.
Changes to booking may invoke costs. Please see our change and cancellation policy.
Booking service contact details →
Change and cancellation policy →
How to book
You can book a trip at Wasaline via following sales channels:
- Wasaline online booking (closes 3 hours before departure)
- Wasaline mobile app (closes 3 hours before departure)
- Booking service by phone, e-mail or website chat*
- Ferry ticket agents
- Tour operators
*) An administration fee of 10€/110 SEK per booking is added
Payment
You can make the payment for your trip according to the instructions on our website in connection with your booking or directly at the departure port.
In Vaasa terminal you can pay for the trip in cash, but we prefer card payment. Please note that it is not possible to pay with cash in the port of Umeå.
Personal information
Declare the following personal information when booking:
- Booking contact (you): First and last name, address, nationality, phone number, e-mail address
- All passengers: First and last name, date of birth, sex, nationality, disability/limited mobility
Pets
Pets traveling along must be declared when booking a trip, as w
A fee is charged for pets, regardless of whether they remain in the vehicle for the duration of the trip, or whether they are taken into the passenger facilities.
Surcharges
The ETS, port and fuel surcharges will apply to all our ticket types, and they will also apply to groups and freight.
Terms and conditions
Travel types
Route trips
We transport passengers, vehicles and cargo between Vaasa and Umeå all-year round. The travel time is 3.5 to 4 hours.
Day cruises
We operate day cruises between Vaasa and Umeå all-year round. We offer two types of cruises:
Day cruise
- Port stop at most 2 hours
- No disembarkation during port stop
- Cabins and lounge seats are booked for the entire cruise
- No vehicles
Day cruise with a visit ashore
- Port stop over 2 hours
- Passengers must disembark the ship
- Personal items must be collected from cabins and lockers
- Cabins and lounge seats are booked separately for outbound and return trip
- Possibility to book with vehicle
Hotel packages
We co-operate with hotels in both Finland and Sweden and can offer good prices for the hotel packages including both ferry ticket and accommodation.
Vehicles
Include the following details when booking a trip with a vehicle:
- Registration number
- Measurements of the vehicle
One booking can include only one vehicle to ensure a smooth automated check-in experience. When booking a trip for more than one vehicle, please create separate bookings for each one.
Before your trip
Boarding pass
Passengers without a vehicle
If you have paid for the trip in full, you have received a booking confirmation in PDF format by email. At the end of the document, you will find the boarding passes for each passenger included in the reservation. For easier printing, each pass is placed on its own page.
You can use the boarding pass directly from your phone, printed out or through the Wasaline mobile app. You can also request to print the boarding pass at the customer service desk.
Passengers without a vehicle, hotel packages
Collect your boarding pass from the check-in counter in the terminal. The booking confirmation for hotel packages does not contain boarding passes and cannot be opened in the Wasaline mobile app.
Passengers in vehicles
Boarding passes for the vehicle driver and passengers on board the vehicle are printed during check-in using the automated kiosks at the vehicle gates.
Services connected to the pass
Services such as Archipelago Buffet meal or lounge access may have been attached to your boarding pass. Keep the pass with you throughout the trip and scan the QR code to access services.
Please consider the environment before printing the booking confirmation or boarding passes.
Bus or taxi to port
There is a transfer bus between Vaasa travel centre and the terminal.
Depending of advance demand, a transfer service taxi, minibus or bus service is operated between Umeå city centre and the terminal. Book your seat at the latest 3 hours before the scheduled departure time of the bus.
Check-in
Passengers without a vehicle
Passengers’ check-in starts no later than two hours before the ship’s departure.
Check-in must be done if the trip has not yet been paid for or it is a group trip. In the case of a group trip, the group leader can complete the check-in for the whole group. Bring either the booking confirmation or the booking reference.
The terminals do not have separate self-service machines for check-in.
Passengers with a fully paid booking can proceed directly to the departure gate. The gate opens by scanning the QR code found on the booking confirmation, either on your phone or printed out.
Vehicle check-in
Embarkation
Passengers without a vehicle
We aim to start boarding 45 minutes before departure.
You must be at the gate no later than 30 minutes before departure. Bookings for passengers arriving late are no longer valid. The boarding bridge and check-in close 15 minutes before departure.
Vehicle embarkation
Passengers traveling by vehicle must be at the port 1 hour before departure. Reservations for passengers and cars arriving late are not valid (the car will be put on a waiting list).
Getting there
The Vaasa terminal is located on Vaskiluoto island, ca 4 kilometers west from the city center of Vaasa. Follow the signs from the city centre to the port.
The port of Umeå is located in Holmsund, ca 20 kilometers south from Umeå on the E12 highway. Follow signs marked “VASA” from the city centre to get to the port.
Identity check
Onboard
Accessible travel
Wasaline strives to ensure all passengers, regardless of disability, a smooth, accessible and enjoyable travel with Wasaline vessels.
Cabin keys
Printed keycards can be collected from the kiosk located on deck 7. Registered customers can also use the Wasaline app as a mobile cabin key. Read more →
Currency exchange
There is no currency exchange service on board.
Disembarkation
Passengers without a vehicle disembark the ship from deck 7.
An announcement on the ship’s PA is made when passengers traveling with a vehicle should move to the car deck.
First aid
Our ship does not have a nurse or a doctor on duty, but our entire staff is trained in first aid preparedness. In situations requiring first aid, contact the information point or the nearest crew member.
The defibrillator can be found on deck 7, on the wall opposite the information desk.
Floor plan
Internet access
We offer our passengers free wireless network throughout the journey. No username or password is required. Aurora Botnia’s guest network is joined by accepting the terms of use.
Luggage storage
On deck 7, near the shop, there are lockers for storing luggage and personal items.
Pets on board
Pets are welcome! Make sure to declare your pet when booking the trip. During the trip, pets may stay in designated areas of the ship or remain in the car.
Port stop on a day cruise
Day cruise – Port stop at most 2 hours
- No disembarkation is necessary during port stop
- Cabins and lounge seats are booked for the entire cruise
Day cruise with a visit ashore – Port stop over 2 hours
- Passengers must disembark the ship
- Personal items must be collected from cabins and lockers
- Cabins and lounge seats are booked separately for outbound and return trip
Restaurant reservations
The restaurant reservation times on the booking confirmation are in local time.
Please arrive in the restaurant in time, no more than 30 minutes after the restaurant has opened or the serving has started.
Rules of conduct
To ensure everybody’s welfare and safety on board, all passengers must follow rules of conduct.
Safety
After departure, a short PA announcement is given regarding safety instructions and rescue equipment.
Please familiarize yourself with our safety instructions. They can be found e.g. from the wall opposite the info point on deck 7 and from the cabins.
Our staff will be happy to answer all your safety-related questions.
Smoking
Smoking is only allowed on the outside deck.
Special diet
The restaurant, bistro and cafe offer lactose-free, gluten-free, sugar-free options as well as options suitable for vegetarians and vegans.
Staying overnight
It is not allowed to remain in the cabins over night after the ferry has arrived to port.
Time zone and time on board
Arrival and departure times in are indicated in local time in timetables, booking system and booking confirmations.
Finland is one hour ahead (+1 h) of Sweden i.e. when the time is 13.00 in Finland, it is 12.00 in Sweden.
Time on board is fixed at Finnish time.
After your trip
Claim for compensation
Please visit the Passenger rights section of our travel-, cancellation- and transportation terms (Sections 15-18).
If you want to file a claim for compensation, please contact our booking service.
Feedback
You can provide feedback by using the form below. We process new submissions on weekdays.
Lost and found
You can inquire about missing items from our booking service.
Lost and found items that are found on the ship are kept on board. Once the owner is found, they are delivered to the terminal chosen by the owner for pickup.
Transfer traffic
Search the entire website for information
Contact our booking service
Please contact our booking service if you have questions regarding booking and traveling with us.
