Accessible travel
Booking and travel instructions for passengers with disabilities or reduced mobility
Booking a trip
Wasaline strives to ensure all passengers, regardless of disability, a smooth, accessible and enjoyable travel with us.
Passengers, whose ability to travel is weakened due to illness or other reasons, should consult their doctor regarding travel plans prior to booking of the trip.
Wasaline requests all passengers to ensure that the passenger has all necessary information before travelling and to be realistic about your need of assistance.
Instructions for disabled passengers traveling with a car
There is limited amount of spaces and they are assigned to vehicles that have arrived at check in at least 1 hour before departure. We cannot guarantee special parking spaces for vehicles arriving later.
Accessibility
Terminal facilities in Vaasa and Umeå are accessible.
The passenger facilities aboard Aurora Botnia are accessible. There are two accessible toilets.
There are two Accessible cabins with wider doors and beds.
Assistance service
Wasaline provides general assistance services. If you are in need of more personal assistance, for example with meals, lifting, medication or toileting, you shall bring a personal assistant aboard. The personal assistant gets the passenger ticket free of charge.
Special assistance should be ordered when making the reservation or at the latest 48 hours prior to departure by contacting our customer service. Please inform us about the use of a wheelchair or other personal equipment. Passengers with pre-booked assistance should report to the personnel when arriving at the check-in area.
Personal assistant
Wasaline provides general assistance services. If you are in need of more personal assistance, for example with meals, lifting, medication or toileting, you shall bring a personal assistant aboard. The personal assistant gets the passenger ticket free of charge.
Guide and assistance dogs
When travelling with a guide or assistance dog, please notify the booking service when booking the trip or at the latest 48 hours before departure.
Be prepared to present a written proof of the dog’s training, if asked to do so.
Assistance dogs should wear a west or quilt intended for the service. Dogs on duty are allowed in all passenger areas except allergy-free cabins.
